Frequently Asked Questions
Getting Help Beyond This Page and What This Page Covers.
The common ones
What is a turnover requirement?
A turnover requirement is the total amount you must wager before you can withdraw any winnings from a bonus. For example, a 10x turnover on a RM50 bonus means you need to bet RM500 in total.
What if I drop out mid-round?
Settlement happens server-side. A dropped stream costs the view, not the bet, on fishing and casino equally.
What happens when a game disconnects mid-round?
After a disconnection, check your account or bet history to see whether the round settled. If the bet appears in history with a result, it was processed. If not, contact support with the game name and time so they can check the server logs.
Can a withdrawal go to a different channel?
A payout returns through the channel that funded the account wherever the channel allows it — ShopeePay and USDT TRC20 among them.
Which providers supply the games?
The lobby draws on Evoplay and QTECH, among others.
Which payment channels are supported?
The platform supports Touch 'n Go, GrabPay, Boost, DuitNow, FPX, and standard bank transfer. All transactions are in ringgit. E-wallet deposits are instant, while bank transfers may take a few minutes.
Getting Help Beyond This Page
If your question is not answered below, you can reach the support team directly. Live chat is the fastest way to get a reply and is available 24 hours a day from the help icon in the lobby. You can also send an email to the support address listed on the contact page. Replies are usually sent within a few hours. For account-specific issues, have your username ready when you write in.
What This Page Covers
This page answers the most common questions players ask about using the platform. Topics include deposits, withdrawals, account verification, turnover requirements, payment methods, mobile access, game disconnections, and deposit limits. Each answer is written to give you a clear, straightforward reply without unnecessary detail. If you need help with something not listed here, the live chat and support email are available from the lobby.
Fishing, Casino, Online Slots, Mini Games cover the rest of the lobby; the promotions covers what it costs to claim.